Privacy Policy

RSL takes seriously the security and privacy of their clients about which they hold information. The purpose of this policy is to describe to you the information we may hold about you, explain what we use it for and describe your rights in relation to it.

What information do we collect?

We collect and process personal information. This information lets us know the specifics of who you are. Personal information is requested when you enquire about a service offered by us and send us feedback. This information may include, but is not limited to, your name, address, email address, telephone number(s) and our services that you have enquired about.

Does RSL share the information it receives?

We share personal information as set out below:

  • By transfer between individuals employed by or contracted to RSL, where we believe that the
    services will be beneficial to you and have adopted a proper data protection policy and maintain
    the same levels of confidentiality and security.
  • By transfer to third party agents which may perform certain functions for or on behalf of RSL.
    These parties only have access to such information as necessary to perform their functions.
  • Where we have a legal obligation to do so.
Uses of personal data

We collect data for use in the normal course of our business. We may use contact details that you provide to us to inform you of relevant opportunities, developments and events, unless you decide to optout. We will only process the individual data which you provide for its intended purpose and we shall take all reasonable steps to ensure that the data held is adequate, relevant and that no more personal data is processed than is necessary having regard to the purposes of the processing.

We will only obtain personal data from you for a specified and lawful purpose.

Security of data

We shall take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Accuracy of data

We will endeavour to maintain accurate records about our customers at all times. Customers can assist us in doing this by informing us of any changes in status, address or any other relevant information.

Retention of data

When requested we will delete personal information from current operational systems where required. We may need to continue to hold some details about you for legal and regulatory purposes.

Policy changes

If it is necessary to disclose any of your personal information in a way that is inconsistent with this policy, we will post notice of the proposed change or advise you directly.

Your rights

You may request via email ( or regular mail (RSL, ‘Malvern’, 25 Silver Street, Congresbury, Somerset. BS49 5EY) that we provide you with a summary of personal information we retain concerning you. You may also request via email or regular mail that we amend any inaccuracies, modify, remove any personal information we retain concerning you.