Frequently Asked Questions

What geographical area does Regulatory Services Limited cover?

RSL provides compliance services primarily throughout the Southwest, including: Gloucestershire, Oxfordshire, Wiltshire, Hampshire, Somerset, Dorset, Devon and Cornwall, although we are willing to consider contracts wherever you are in the UK.

If we appoint you as our compliance consultants, will we be seeing a different person every time we have a visit?

No. Once appointed, you will see a particular consultant and holidays, illness or emergency apart, this is the consultant that you will always see.

Do we get enhanced commission from providers or software firms if we appoint you as our compliance consultants?

No, we specialise in compliance consultancy and concentrate on this area alone.

Financial services regulation is becoming increasingly complex. How can you guarantee that you always have the right answers?

Truthfully, we cannot guarantee such a thing. However, we always make every effort to achieve this and can fairly say that we have not been caught out. We retain a small network of individuals, each highly qualified in specific areas, who we can call upon to provide definitive answers when we feel we need them. We are also a member of the APCC, through whom we maintain and develop our own knowledge and expertise.

Regulation is always changing. Will they ever leave us to get on with our business?

Financial service businesses in the UK are heavily regulated. Sadly, there is an increasing threat of even more regulation coming from Europe. The Government is concerned by the amount of red tape, but so far has done nothing effective to deal with the problem. In the meantime, the answer is not to fight against regulation but to ensure that processes are sufficiently well constructed and robust to enable you to provide a good ethical service to clients while keeping the Regulator happy and running a profitable business.

We don't fully understand all of the compliance requirements. How do we know your consultants won’t take advantage of this to obtain more work from us?

We pride ourselves on the relationship we have with our clients, as is mainfest through our testimonials. We firmly believe in developing long term client relationships and this can only be achieved if we are honest and open with our clients. If we feel that a client will not benefit from a particular service from us – we tell them.

If we phone RSL, do we always get an immediate answer?

Not always. If the consultant is on site with another client he might not be able to answer immediately and might in any case need to refer to one of our technical back up team in order to provide an accurate response. However, the great majority of queries are responded to either immediately or within a day.

We hope that during the course of browsing this website we will have answered many of your questions. But please contact us for further information.